We want our customers to be satisfied with their WHMCS Support Module purchase. Our refund policy applies to all paid licenses. All customers agree to be bound by the refund policy on acceptance of our terms and conditions. Before purchasing software. Ensure your infrastructure meets the requirements of the software. If you encounter any issues, please review our refund policy below:
- Eligible for Refund:
- Faulty Software: If the software is found to be defective and we are unable to resolve the problem within a reasonable time, you will be eligible for a full refund.
- Non-Delivery: If you haven’t received the download link or accessed it within a reasonable time after purchase.
- Not Eligible for Refund:
- Change of Mind: We do not offer refunds for change-of-mind situations.
- Unauthorized Use: Refunds will not be provided if the software has been downloaded, used or activated.
Refund Process
To request a refund, follow these steps:
- Contact Us: Submit a request from your client account at https://dev.gb.net/cients within 30 days of your purchase. Include your order number and a brief description of the issue.
- Assessment: Our team will assess your request and verify your eligibility for a refund.
- Refund or Resolution:
- If eligible, we will issue a refund to your original payment method within 14 days.
- Alternatively, we may provide a replacement or resolve the issue to your satisfaction.
- Exceptions
- Trial Versions: Refunds are not available for trial versions or free downloads.
- Third-Party Software: If the software is from a third-party developer, their refund policy will apply.
- Contact Information
- For any refund-related inquiries, please reach out to our customer support team via support request from your account at https://dev.gb.net.