Trigger Words

Trigger words are words that provoke a response from WSC. In these examples, we are using trigger words to show a warning message when certain words are typed in the ticket reply box. Trigger words form part of the overall WSC Protect features for WSC Pro users. From the WSC UI trigger words can be specified. When any of these words are written in the ticket reply box. A message or warning will appear. The text of the message is configured in the WSC language files.