{"id":599,"date":"2023-07-28T13:20:18","date_gmt":"2023-07-28T13:20:18","guid":{"rendered":"http:\/\/bracketweb.com\/ogencywp\/?page_id=599"},"modified":"2025-09-15T19:44:07","modified_gmt":"2025-09-15T19:44:07","slug":"wsc-support-ticket-updaters","status":"publish","type":"page","link":"https:\/\/www.whmcssupportmodule.com\/index.php\/wsc-support-ticket-updaters\/","title":{"rendered":"Post Automated Messages To Support Tickets"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"599\" class=\"elementor elementor-599\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-d738d50 services-details elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"d738d50\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-5b17f160 services-details__sidebar\" data-id=\"5b17f160\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4399ed7d elementor-widget elementor-widget-sidebar-nav\" data-id=\"4399ed7d\" data-element_type=\"widget\" data-widget_type=\"sidebar-nav.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t    <div class=\"services-details__services-list\">\r\n                    <ul id=\"menu-service-menu\" class=\"services-details__services list-unstyled ml-0\"><li id=\"menu-item-2476\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2476\"><a href=\"https:\/\/www.whmcssupportmodule.com\/index.php\/secure-whmcs-forms\/\">Collect &#038; Protect Information<\/a><\/li>\n<li id=\"menu-item-618\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-618\"><a href=\"https:\/\/www.whmcssupportmodule.com\/index.php\/wsc-support-ticket-updaters\/\">Streamline The Support Process<\/a><\/li>\n<li id=\"menu-item-617\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-617\"><a href=\"https:\/\/www.whmcssupportmodule.com\/index.php\/trigger-words\/\">WSC Trigger Words<\/a><\/li>\n<li id=\"menu-item-616\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-616\"><a href=\"https:\/\/www.whmcssupportmodule.com\/index.php\/wsc-protect\/\">WSC Protect<\/a><\/li>\n<li id=\"menu-item-620\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-620\"><a href=\"https:\/\/www.whmcssupportmodule.com\/index.php\/wsc-user-interface\/\">WSC UI<\/a><\/li>\n<li id=\"menu-item-2809\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2809\"><a href=\"https:\/\/www.whmcssupportmodule.com\/?page_id=2794\">Demo<\/a><\/li>\n<\/ul>            <\/div><!-- \/.service-widget -->\r\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-292ef1c4 elementor-widget elementor-widget-ogency-sidebar-banner\" data-id=\"292ef1c4\" data-element_type=\"widget\" data-widget_type=\"ogency-sidebar-banner.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t    <div class=\"services-details__banner\">\r\n        <div class=\"services-details__banner__shape\"><\/div>\r\n        <div class=\"services-details__banner__image\">\r\n            <img decoding=\"async\" src=\"https:\/\/www.whmcssupportmodule.com\/wp-content\/uploads\/2023\/07\/banner-author.png\" alt=\"banner-author\" title=\"banner-author\" >        <\/div>\r\n        <div class=\"services-details__banner__icon\">\r\n            <span aria-hidden=\"true\" class=\"  icon-mobile-development\"><\/span>        <\/div>\r\n        <h3 class=\"services-details__banner__title\">Are you looking for<br> application development<\/h3>                    <a class=\"ogency-btn\" href=\"https:\/\/www.whmcsservices.com\/customworks.php\"  >Contact<\/a>            <\/div><!-- \/.service-widget -->\r\n\r\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-4a07b314 services-details__content\" data-id=\"4a07b314\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6aa78f94 elementor-widget elementor-widget-ogency-shape\" data-id=\"6aa78f94\" data-element_type=\"widget\" data-widget_type=\"ogency-shape.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t    <div class=\"services-details__thumb\">\r\n        <img decoding=\"async\" src=\"https:\/\/www.whmcssupportmodule.com\/wp-content\/uploads\/2024\/03\/wsc-ticket-updater-msg.jpg\" alt=\"wsc-ticket-updater-msg\" title=\"wsc-ticket-updater-msg\" >    <\/div>\r\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7e28b12 elementor-widget elementor-widget-spacer\" data-id=\"7e28b12\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-57acb92 elementor-widget elementor-widget-heading\" data-id=\"57acb92\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">WSC Ticket Updaters<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5b64d8ea elementor-widget elementor-widget-heading\" data-id=\"5b64d8ea\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<p class=\"elementor-heading-title elementor-size-default\">WHMCS Support Ticket Updaters is a unique feature for WSC Pro license holders. Ticket Updaters allow you to configure automated actions. With hundreds of different combinations, this feature has been designed to fit many different use cases. Maybe you want to remind your customers to supply access information to services if they didn't add this information when the support ticket was created. Or maybe you want to escalate support requests that have been waiting a long time. Either scenario is possible with WSC Ticket Updaters.<\/p>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8fe9093 elementor-widget elementor-widget-spacer\" data-id=\"8fe9093\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2f79f7f elementor-widget elementor-widget-image\" data-id=\"2f79f7f\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1386\" height=\"569\" src=\"https:\/\/www.whmcssupportmodule.com\/wp-content\/uploads\/2024\/03\/wsc-automated-message.jpg\" class=\"attachment-1536x1536 size-1536x1536 wp-image-2458\" alt=\"\" srcset=\"https:\/\/www.whmcssupportmodule.com\/wp-content\/uploads\/2024\/03\/wsc-automated-message.jpg 1386w, https:\/\/www.whmcssupportmodule.com\/wp-content\/uploads\/2024\/03\/wsc-automated-message-300x123.jpg 300w, https:\/\/www.whmcssupportmodule.com\/wp-content\/uploads\/2024\/03\/wsc-automated-message-1024x420.jpg 1024w, https:\/\/www.whmcssupportmodule.com\/wp-content\/uploads\/2024\/03\/wsc-automated-message-768x315.jpg 768w, https:\/\/www.whmcssupportmodule.com\/wp-content\/uploads\/2024\/03\/wsc-automated-message-570x234.jpg 570w\" sizes=\"(max-width: 1386px) 100vw, 1386px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2f31e4ba elementor-widget elementor-widget-heading\" data-id=\"2f31e4ba\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Hundreds of Combinations<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-26890298 elementor-widget elementor-widget-heading\" data-id=\"26890298\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Backend in the WSC UI, a maximum of four ticket updaters can be working at the same time. The design works in a flow configuration. Actions start at the top and end at the bottom. This allows you to choose when to post messages to requests. Which WHMCS administrator will be used to post the message? And even what to do after the message has been posted.<\/p>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-28bef3c elementor-widget elementor-widget-spacer\" data-id=\"28bef3c\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0d0e28c elementor-widget elementor-widget-image\" data-id=\"0d0e28c\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"640\" height=\"562\" src=\"https:\/\/www.whmcssupportmodule.com\/wp-content\/uploads\/2024\/03\/wsc-ticket-updater-config.jpg\" class=\"attachment-large size-large wp-image-2461\" alt=\"\" srcset=\"https:\/\/www.whmcssupportmodule.com\/wp-content\/uploads\/2024\/03\/wsc-ticket-updater-config.jpg 723w, https:\/\/www.whmcssupportmodule.com\/wp-content\/uploads\/2024\/03\/wsc-ticket-updater-config-300x263.jpg 300w, https:\/\/www.whmcssupportmodule.com\/wp-content\/uploads\/2024\/03\/wsc-ticket-updater-config-570x501.jpg 570w\" sizes=\"(max-width: 640px) 100vw, 640px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Collect &#038; Protect Information Streamline The Support Process WSC Trigger Words WSC Protect WSC UI Demo Are you looking for application development Contact WSC Ticket Updaters WHMCS Support Ticket Updaters is a unique feature for WSC Pro license holders. Ticket Updaters allow you to configure automated actions. With hundreds of different combinations, this feature has [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-599","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v21.8 (Yoast SEO v21.8) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Post Automated Messages To Support Tickets - WHMCS Support Module<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.whmcssupportmodule.com\/index.php\/wsc-support-ticket-updaters\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Post Automated Messages To Support Tickets\" \/>\n<meta property=\"og:description\" content=\"Collect &#038; Protect Information Streamline The Support Process WSC Trigger Words WSC Protect WSC UI Demo Are you looking for application development Contact WSC Ticket Updaters WHMCS Support Ticket Updaters is a unique feature for WSC Pro license holders. Ticket Updaters allow you to configure automated actions. 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