{"id":217,"date":"2023-07-27T15:09:14","date_gmt":"2023-07-27T15:09:14","guid":{"rendered":"http:\/\/bracketweb.com\/ogencywp\/?page_id=217"},"modified":"2024-03-05T19:22:26","modified_gmt":"2024-03-05T19:22:26","slug":"faqs","status":"publish","type":"page","link":"https:\/\/www.whmcssupportmodule.com\/index.php\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"217\" class=\"elementor elementor-217\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-73e546e elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"73e546e\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-eaae45c\" data-id=\"eaae45c\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8ad6bd5 elementor-widget elementor-widget-ogency-faq\" data-id=\"8ad6bd5\" data-element_type=\"widget\" data-widget_type=\"ogency-faq.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\r\n\t<!-- Faq Start -->\r\n\t<section class=\"faq-page\">\r\n\t\t<div class=\"container\">\r\n\t\t\t<div class=\"section-title wow fadeInUp animated\" data-wow-delay=\"200ms\">\r\n\t\t\t\t<h5 class=\"section-title__tagline section-title__tagline--has-dots\">our popular faqs<\/h5><h2 class=\"section-title__title\">Frequently asked questions &amp;<br> answers<\/h2>\t\t\t<\/div><!-- section-title -->\r\n\t\t\t<div class=\"row\">\r\n\t\t\t\t<div class=\"col-xl-3 col-lg-4 wow fadeInLeft animated\" data-wow-delay=\"300ms\">\r\n\t\t\t\t\t<div class=\"faq-page__help\">\r\n\t\t\t\t\t\t<div class=\"faq-page__help__bg\" style=\"background-image: url(http:\/\/bracketweb.com\/ogencywp\/wp-content\/uploads\/2023\/07\/faq-help.jpg);\"><\/div>\r\n\t\t\t\t\t\t<div class=\"faq-page__help__icon\">\r\n\t\t\t\t\t\t\t<span aria-hidden=\"true\" class=\"  icon-phone-call\"><\/span>\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t<h3 class=\"faq-page__help__title\">Still have questions?<\/h3>\t\t\t\t\t\t<p class=\"faq-page__help__text\">Contact Us<\/p>\t\t\t\t\t\t<h5 class=\"faq-page__help__number\"><a href=\"https:\/\/dev.gb.net\/clients\/submitticket.php?step=2&amp;deptid=1\">Open Request<\/a><\/h5>\t\t\t\t\t<\/div><!-- help-info -->\r\n\t\t\t\t<\/div>\r\n\t\t\t\t<div class=\"col-xl-9 col-lg-8 wow fadeInRight animated\" data-wow-delay=\"400ms\">\r\n\t\t\t\t\t<div class=\"faq-page__accrodion\" data-grp-name=\"faq-one-accrodion\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"accrodion active\">\r\n\t\t\t\t\t\t\t\t<div class=\"accrodion-title\">\r\n\t\t\t\t\t\t\t\t\t<h4 class=\"\">How does the WHMCS Support Module protect my customer's data?<\/h4>\t\t\t\t\t\t\t\t<\/div><!-- \/.accordian-title -->\r\n\t\t\t\t\t\t\t\t<div class=\"accrodion-content\">\r\n\t\t\t\t\t\t\t\t\t<div class=\"inner\">\r\n\t\t\t\t\t\t\t\t\t\t<p class=\"\">You enter an Encryption Key into the module. That key is stored in hashed format in the database. When your customers complete a credentials form the key is used to encrypt the data. The encrypted data sits in your database and when one of your support team clicks the Credentials tab on the WHMCS support ticket, the key is used to decrypt the data and display it in plain text. The ability to use a custom key to encrypt data and display it in a tab is unique to the WHMCS Support Module. Once the support ticket has been closed, any data left by the customer is deleted from the database.<\/p>\t\t\t\t\t\t\t\t\t<\/div><!-- \/.accordian-content -->\r\n\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<\/div><!-- \/.accordian-item -->\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"accrodion \">\r\n\t\t\t\t\t\t\t\t<div class=\"accrodion-title\">\r\n\t\t\t\t\t\t\t\t\t<h4 class=\" \">Can the Credentials form be modified?<\/h4>\t\t\t\t\t\t\t\t<\/div><!-- \/.accordian-title -->\r\n\t\t\t\t\t\t\t\t<div class=\"accrodion-content\">\r\n\t\t\t\t\t\t\t\t\t<div class=\"inner\">\r\n\t\t\t\t\t\t\t\t\t\t<p class=\" \">Yes, but this is license dependent. WSC-Pro users can change all of the text on the credentials form and hide sections that are not needed. WSC-Free and WSC-FreePlus users are not able to edit any of the fields on the form.<\/p>\t\t\t\t\t\t\t\t\t<\/div><!-- \/.accordian-content -->\r\n\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<\/div><!-- \/.accordian-item -->\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"accrodion \">\r\n\t\t\t\t\t\t\t\t<div class=\"accrodion-title\">\r\n\t\t\t\t\t\t\t\t\t<h4 class=\"  \">Can you use multiple Credentials Forms?\n<\/h4>\t\t\t\t\t\t\t\t<\/div><!-- \/.accordian-title -->\r\n\t\t\t\t\t\t\t\t<div class=\"accrodion-content\">\r\n\t\t\t\t\t\t\t\t\t<div class=\"inner\">\r\n\t\t\t\t\t\t\t\t\t\t<p class=\"  \">Not yet, but soon. V2.1.2 of the module will see the addition of multiple forms on a per-department basis. This feature is expected in WHMCS 8.9.1.<\/p>\t\t\t\t\t\t\t\t\t<\/div><!-- \/.accordian-content -->\r\n\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<\/div><!-- \/.accordian-item -->\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"accrodion \">\r\n\t\t\t\t\t\t\t\t<div class=\"accrodion-title\">\r\n\t\t\t\t\t\t\t\t\t<h4 class=\"   \">What do the ticket updaters do?\n<\/h4>\t\t\t\t\t\t\t\t<\/div><!-- \/.accordian-title -->\r\n\t\t\t\t\t\t\t\t<div class=\"accrodion-content\">\r\n\t\t\t\t\t\t\t\t\t<div class=\"inner\">\r\n\t\t\t\t\t\t\t\t\t\t<p class=\"   \">These have many use cases and are another unique feature of our WHMCS module. From asking your customers to supply additional information to apologising for a delay in answering the customer's request to closing requests after a certain time. The sole purpose of this feature is to automate tasks that would usually require a human to perform. Saving you valuable time.<\/p>\t\t\t\t\t\t\t\t\t<\/div><!-- \/.accordian-content -->\r\n\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<\/div><!-- \/.accordian-item -->\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"accrodion \">\r\n\t\t\t\t\t\t\t\t<div class=\"accrodion-title\">\r\n\t\t\t\t\t\t\t\t\t<h4 class=\"    \">What  languages can be used with the WHMCS Support Module?\n<\/h4>\t\t\t\t\t\t\t\t<\/div><!-- \/.accordian-title -->\r\n\t\t\t\t\t\t\t\t<div class=\"accrodion-content\">\r\n\t\t\t\t\t\t\t\t\t<div class=\"inner\">\r\n\t\t\t\t\t\t\t\t\t\t<p class=\"    \">We've already translated the text within the module to all languages supported by WHMCS. If your customer chooses a different language in their client area. The module will use the same language. All of the language files are provided to all users respective of license tier and can be edited.<\/p>\t\t\t\t\t\t\t\t\t<\/div><!-- \/.accordian-content -->\r\n\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<\/div><!-- \/.accordian-item -->\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"accrodion \">\r\n\t\t\t\t\t\t\t\t<div class=\"accrodion-title\">\r\n\t\t\t\t\t\t\t\t\t<h4 class=\"     \">Can the WHMCS Support Module be used with replication?<\/h4>\t\t\t\t\t\t\t\t<\/div><!-- \/.accordian-title -->\r\n\t\t\t\t\t\t\t\t<div class=\"accrodion-content\">\r\n\t\t\t\t\t\t\t\t\t<div class=\"inner\">\r\n\t\t\t\t\t\t\t\t\t\t<p class=\"     \">Yes. Our WHMCS module can be used in environments where your database is replicated to other nodes\/hosts.<\/p>\t\t\t\t\t\t\t\t\t<\/div><!-- \/.accordian-content -->\r\n\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<\/div><!-- \/.accordian-item -->\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"accrodion \">\r\n\t\t\t\t\t\t\t\t<div class=\"accrodion-title\">\r\n\t\t\t\t\t\t\t\t\t<h4 class=\"      \">What custom themes does the module work with?\n<\/h4>\t\t\t\t\t\t\t\t<\/div><!-- \/.accordian-title -->\r\n\t\t\t\t\t\t\t\t<div class=\"accrodion-content\">\r\n\t\t\t\t\t\t\t\t\t<div class=\"inner\">\r\n\t\t\t\t\t\t\t\t\t\t<p class=\"      \">We make the module compatible with Lagom theme out-of-the-box. The WHMCS Support Module uses hooks to place data on templates. Due to this, it should be compatible with most WHMCS themes. You can use a Free license to check compatibility with your theme.<\/p>\t\t\t\t\t\t\t\t\t<\/div><!-- \/.accordian-content -->\r\n\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<\/div><!-- \/.accordian-item -->\r\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t<\/section>\r\n\t<!-- Faq End -->\r\n\r\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-e67f9ff elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"e67f9ff\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-fa79f58\" data-id=\"fa79f58\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-13bf0fb elementor-widget elementor-widget-ogency-call-to-action\" data-id=\"13bf0fb\" data-element_type=\"widget\" data-widget_type=\"ogency-call-to-action.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\r\n\t<!-- Call To Action Start -->\r\n\t<section class=\"cta-one\">\r\n\t\t<div class=\"container text-center wow fadeInUp animated\" data-wow-delay=\"200ms\">\r\n\t\t\t<div class=\"cta-one__author\">\r\n\t\t\t\t<div class=\"cta-one__author--wrap\">\r\n\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.whmcssupportmodule.com\/wp-content\/uploads\/2023\/07\/cta-1-1.jpg\" alt=\"WHMCS Module\" title=\"cta-1-1\" >\t\t\t\t<\/div>\r\n\t\t\t\t<a href=\"https:\/\/dev.gb.net\/clients\/submitticket.php?step=2&amp;deptid=1\" class=\"cta-one__icon\">\r\n\t\t\t\t\t<span aria-hidden=\"true\" class=\"  icon-arrow-long\"><\/span>\t\t\t\t<\/a>\r\n\t\t\t<\/div><!-- cta-author -->\r\n\t\t\t<div class=\"section-title\">\r\n\t\t\t\t<h2 class=\"section-title__title\">Have any projects in mind?<br> Get in touch with us!<\/h2>\t\t\t<\/div><!-- section-title -->\r\n\t\t<\/div>\r\n\t<\/section>\r\n\t<!-- Call To Action End -->\r\n\r\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>our popular faqs Frequently asked questions &amp; answers Still have questions? Contact Us Open Request How does the WHMCS Support Module protect my customer&#8217;s data? You enter an Encryption Key into the module. That key is stored in hashed format in the database. When your customers complete a credentials form the key is used to [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-217","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v21.8 (Yoast SEO v21.8) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>FAQs - WHMCS Support Module<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.whmcssupportmodule.com\/index.php\/faqs\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQs\" \/>\n<meta property=\"og:description\" content=\"our popular faqs Frequently asked questions &amp; answers Still have questions? Contact Us Open Request How does the WHMCS Support Module protect my customer&#8217;s data? You enter an Encryption Key into the module. That key is stored in hashed format in the database. When your customers complete a credentials form the key is used to [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.whmcssupportmodule.com\/index.php\/faqs\/\" \/>\n<meta property=\"og:site_name\" content=\"WHMCS Support Module\" \/>\n<meta property=\"article:modified_time\" content=\"2024-03-05T19:22:26+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.whmcssupportmodule.com\/wp-content\/uploads\/2023\/07\/cta-1-1.jpg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.whmcssupportmodule.com\/index.php\/faqs\/\",\"url\":\"https:\/\/www.whmcssupportmodule.com\/index.php\/faqs\/\",\"name\":\"FAQs - WHMCS Support Module\",\"isPartOf\":{\"@id\":\"https:\/\/www.whmcssupportmodule.com\/#website\"},\"datePublished\":\"2023-07-27T15:09:14+00:00\",\"dateModified\":\"2024-03-05T19:22:26+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/www.whmcssupportmodule.com\/index.php\/faqs\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.whmcssupportmodule.com\/index.php\/faqs\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.whmcssupportmodule.com\/index.php\/faqs\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.whmcssupportmodule.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"FAQs\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.whmcssupportmodule.com\/#website\",\"url\":\"https:\/\/www.whmcssupportmodule.com\/\",\"name\":\"WHMCS Support Module\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/www.whmcssupportmodule.com\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.whmcssupportmodule.com\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.whmcssupportmodule.com\/#organization\",\"name\":\"DevGB\",\"url\":\"https:\/\/www.whmcssupportmodule.com\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.whmcssupportmodule.com\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/www.whmcssupportmodule.com\/wp-content\/uploads\/2023\/08\/logo-black.png\",\"contentUrl\":\"https:\/\/www.whmcssupportmodule.com\/wp-content\/uploads\/2023\/08\/logo-black.png\",\"width\":432,\"height\":432,\"caption\":\"DevGB\"},\"image\":{\"@id\":\"https:\/\/www.whmcssupportmodule.com\/#\/schema\/logo\/image\/\"}}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"FAQs - WHMCS Support Module","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.whmcssupportmodule.com\/index.php\/faqs\/","og_locale":"en_US","og_type":"article","og_title":"FAQs","og_description":"our popular faqs Frequently asked questions &amp; answers Still have questions? Contact Us Open Request How does the WHMCS Support Module protect my customer&#8217;s data? You enter an Encryption Key into the module. That key is stored in hashed format in the database. When your customers complete a credentials form the key is used to [&hellip;]","og_url":"https:\/\/www.whmcssupportmodule.com\/index.php\/faqs\/","og_site_name":"WHMCS Support Module","article_modified_time":"2024-03-05T19:22:26+00:00","og_image":[{"url":"https:\/\/www.whmcssupportmodule.com\/wp-content\/uploads\/2023\/07\/cta-1-1.jpg"}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.whmcssupportmodule.com\/index.php\/faqs\/","url":"https:\/\/www.whmcssupportmodule.com\/index.php\/faqs\/","name":"FAQs - WHMCS Support Module","isPartOf":{"@id":"https:\/\/www.whmcssupportmodule.com\/#website"},"datePublished":"2023-07-27T15:09:14+00:00","dateModified":"2024-03-05T19:22:26+00:00","breadcrumb":{"@id":"https:\/\/www.whmcssupportmodule.com\/index.php\/faqs\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.whmcssupportmodule.com\/index.php\/faqs\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.whmcssupportmodule.com\/index.php\/faqs\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.whmcssupportmodule.com\/"},{"@type":"ListItem","position":2,"name":"FAQs"}]},{"@type":"WebSite","@id":"https:\/\/www.whmcssupportmodule.com\/#website","url":"https:\/\/www.whmcssupportmodule.com\/","name":"WHMCS Support Module","description":"","publisher":{"@id":"https:\/\/www.whmcssupportmodule.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.whmcssupportmodule.com\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.whmcssupportmodule.com\/#organization","name":"DevGB","url":"https:\/\/www.whmcssupportmodule.com\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.whmcssupportmodule.com\/#\/schema\/logo\/image\/","url":"https:\/\/www.whmcssupportmodule.com\/wp-content\/uploads\/2023\/08\/logo-black.png","contentUrl":"https:\/\/www.whmcssupportmodule.com\/wp-content\/uploads\/2023\/08\/logo-black.png","width":432,"height":432,"caption":"DevGB"},"image":{"@id":"https:\/\/www.whmcssupportmodule.com\/#\/schema\/logo\/image\/"}}]}},"_links":{"self":[{"href":"https:\/\/www.whmcssupportmodule.com\/index.php\/wp-json\/wp\/v2\/pages\/217","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.whmcssupportmodule.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.whmcssupportmodule.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.whmcssupportmodule.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.whmcssupportmodule.com\/index.php\/wp-json\/wp\/v2\/comments?post=217"}],"version-history":[{"count":5,"href":"https:\/\/www.whmcssupportmodule.com\/index.php\/wp-json\/wp\/v2\/pages\/217\/revisions"}],"predecessor-version":[{"id":3214,"href":"https:\/\/www.whmcssupportmodule.com\/index.php\/wp-json\/wp\/v2\/pages\/217\/revisions\/3214"}],"wp:attachment":[{"href":"https:\/\/www.whmcssupportmodule.com\/index.php\/wp-json\/wp\/v2\/media?parent=217"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}